Cloud2networks is an ITIL based, lean Support Ticket System for your help desk team that provides you simpler tools for extending excellent Help Desk Support. A complete private label solution that integrates well with our other outsourced technical support services and plans.
With our Private Label Outsourced Help Desk service, your organization can offer expert, friendly 24×7 technical support without worrying about investing in costly IT infrastructure and training. Our industry certified and experienced help desk support professionals provide you with all the technical support under your brand name.
Either run the help desk to offer your end users a flexible, powerful and private label help desk platform or opt for outsourced Tech support to our experts working 24x7x365 with just one click for all support operations; while maintaining your company’s brand. We remain behind the scene and offer complete transparency in every aspect.
Features
Cloud Based
Hosted on our cloud servers and offered as a subscription model
Cloud Based
Hosted on our cloud servers and offered as a subscription model
Business Rules
Configurable SLA rules and escalations to match your organisation’s needs
Business Rules
Configurable SLA rules and escalations to match your organisation’s needs
Outsource Support
With just one click, signup and engage our technicians to monitor and handle support requests on your help desk
Outsource Support
With just one click, signup and engage our technicians to monitor and handle support requests on your help desk
Compatibility
Available to PC users, running an English version of Windows operating system with an Internet connection
Compatibility
Available to PC users, running an English version of Windows operating system with an Internet connection
Multi-channel
Email parsing, web form, mobiles and tablets – tickets can be raised from anywhere
Multi-channel
Email parsing, web form, mobiles and tablets – tickets can be raised from anywhere
Live Reports
Dashboards and custom reports giving you all the insight that you need to judge the health of your help desk
Live Reports
Dashboards and custom reports giving you all the insight that you need to judge the health of your help desk
Benefits
Brand Exposure
Transparently extend your brand and services, reinforcing your presence as the trusted IT support provider
Integrated
Tightly integrated with ByteNOC, ByteCARE and ByteRESCUE offerings for a complete turn-key support solution
Quick Response
Response times of one hour or less guaranteed and you can raise a service ticket online
Satisfaction
Impress your clients with proactive and exceptional customer service
Savings
Subscription model means no upfront investments in IT infrastructure and licensing
Tools
Includes ticketing system, ticket work flows, rules and automations, knowledge base, dashboards, custom reports and more
Plan
Hosted Help Desk Services
Agent limit
Pre-defined responses
SLA Management and Escalations
Advanced customization and branding
Knowledgebase management
News and announcements management
Reporting and KPI dashboards
Custom signatures and roles
Customer satisfaction ratings
Customer satisfaction ratings
STARTUP
1
-
MEDIUM
5
ENTERPRISE
Unlimited
