Endpoint Support: a help desk that actually understands your Intune devices
When a laptop won’t enroll, a phone loses email or an app refuses to install, your people need an answer, not a ticket number. We support every Windows, Mac, iPhone and Android device you manage, remotely and fast.
Endpoint Support at a glance
- Pricing
- Per device, monthly
- Platforms
- Windows, macOS, iOS, Android
- Channels
- Email, chat, portal
- Remote tools
- Intune and Remote Help
- Term
- Month to month
Exact price confirmed after your free assessment.
Generic help desks don’t know Intune. Users feel it.
Modern devices are managed from the cloud. When something goes wrong, the fix is usually a policy, a compliance rule or an enrollment profile, not a reboot. Help desks without Intune experience reset, reimage and escalate, and your staff lose a day.
Our support team works inside Intune, Entra ID and Microsoft 365 every day. We see what the device sees, fix the cause, and stop it happening to the next person.
Tickets we solve every week
- Autopilot or enrollment failures on new laptops
- "Not compliant" blocks that lock users out of email
- Apps that won’t install or update from Company Portal
- BitLocker recovery prompts and lost passcodes
- Lost or stolen devices that need a remote wipe now
Everything in Endpoint Support
- Help desk for all managed devicesBusiness hours
- Remote screen support with Microsoft Remote HelpIncluded
- Enrollment, compliance and app troubleshootingIntune specialists
- Lost device lock, locate and wipePriority
- New device setup and handover guidancePer request
- Root-cause fixes pushed to all affected devicesPolicy level
- Monthly ticket and device health reportMonthly
Pairs well with
Intune Managed Service
We run your policies and apps. Support then becomes rare, not routine.
Frequently asked questions
Do you support devices that aren’t in Intune yet?
We can, but the real value comes once they are enrolled. Most clients pair Endpoint Support with an Intune Deployment.
Can we keep our internal help desk?
Yes. Many clients use us as the escalation tier for Intune and Microsoft 365 issues their first-line team cannot solve.
Give your team support that solves it the first time
Book a free assessment for a fixed per-device price. Questions? Use the chat or email sales@cloud2networks.com.
